So sorry the harness didn't fit Chickee and you felt your experience was less than stellar. Each dog is unique and sometimes standard sizing doesn't work for every pup.
Shipping on exchanges is always free, even if you want to try a different harness. And in the spirit of Green, orders can be sent back to us in the package you received it. We can even schedule package pick up at your door for easy returns.
Hope Chickee found a great alternative!
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Poor Sizing & Expensive Return Policy
September 1, 2014
Chickee is a Rat Terrier/Chihuahua
I bought this harness after finding that my dog, Chickee, developed a rash on her chest from a nylon harness. I measured her according to the site instructions (15.5") & ordered the small size (12-20"). When the harness arrived I eagerly put it on her & adjusted the straps. While the harness fits her body, it barely fits her neck & the buckles crowd her neck. Furthermore, the 1" wide straps are overwhelming. The result: Chickee looks like she's a few grenades & ammunition rounds short of going into battle. The harness is simply too bulky; if you have a small dog like me, don't bother.
I considered returning it, but I'd have to pay another $15 in shipping (plus the headache of packaging, waiting in lines, etc.), so I said forget it. Looks like I'm back to square one. I hope this review helps others who are considering this harness.